Terms of service
Effective Date: 6/2/2026 Business: DNL Creations ("DNL Creations, LLC") Website: dnlcreations.net
These Terms & Conditions ("Terms") govern all quotes, orders, and invoices between DNL Creations ("we," "us," or "our") and the customer ("you" or "Customer"). By placing an order, paying a deposit, or remitting payment on an invoice, you agree to these Terms.
1. Quotes & Estimates
All quotes are valid for 30 days from the date issued unless otherwise stated. Pricing is subject to change after that period or if order details (quantity, sizes, materials, artwork, or specifications) change. Quotes do not include applicable taxes or shipping unless explicitly noted.
2. Orders & Acceptance
An order is confirmed only once we have received: (a) your written approval of the final design/proof, and (b) any required deposit. We reserve the right to decline or cancel any order at our discretion, including for unavailable materials or content we deem unlawful, infringing, or otherwise objectionable.
3. Payment Terms
- A non-refundable deposit of [50]% is due before production begins on custom orders.
- The remaining balance is due [upon completion / before shipment / within 15 days of invoice].
- Accepted payment methods: [credit/debit card, Shopify checkout, etc.].
- Title to goods does not transfer until payment is received in full.
4. Late Payments
Invoices not paid by the due date may incur a late fee of 1.5% per month (or the maximum allowed by California law, whichever is lower) on the outstanding balance. We may pause or withhold production and delivery until past-due amounts are paid.
5. Custom & Personalized Goods
Because our products are custom-made or personalized to your specifications, all sales of custom and personalized items are final and non-refundable, except where the item is defective or differs materially from the approved proof (see Section 9).
6. Proof Approval
For custom orders, we will provide a digital proof for your review. You are responsible for reviewing and approving all details — spelling, colors, sizing, placement, and layout — before production. Once a proof is approved, you accept responsibility for any errors it contains, and we are not liable for reprints or refunds resulting from approved errors.
7. Customer-Supplied Artwork & Intellectual Property
You represent and warrant that any logos, images, text, or designs you provide do not infringe the trademark, copyright, or other rights of any third party, and that you have all necessary rights to use them. You agree to indemnify and hold DNL Creations harmless from any claims arising from the artwork or content you supply.
8. Color, Material & Product Variations
Slight variations in color, fabric, texture, sizing, and print placement are inherent to custom apparel and handmade craft goods. On-screen colors may differ from the finished product. Such variations are not considered defects.
9. Defects, Damages & Returns
Please inspect your order upon receipt. Claims for defects, errors on our part, or shipping damage must be reported in writing within 7 days of delivery, with photos where applicable. Our sole obligation for a valid claim is, at our discretion, to repair, replace, or refund the affected item. We do not accept returns of non-defective custom goods.
10. Production & Delivery Timelines
Estimated turnaround times are provided in good faith but are not guaranteed. We are not responsible for delays caused by factors beyond our control, including supplier shortages, carrier delays, or force majeure events. Delivery dates are estimates only.
11. Shipping & Risk of Loss
Shipping costs are the Customer's responsibility unless otherwise agreed. Risk of loss passes to you once the order is handed to the carrier. We are not liable for items lost, delayed, or damaged in transit, though we will assist with carrier claims where possible.
12. Cancellations & Changes
Requests to cancel or change an order must be submitted in writing. Once production has begun, deposits are non-refundable and you may be responsible for costs incurred (materials, labor, etc.) up to the point of cancellation.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability for any order shall not exceed the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute shall be resolved in the courts located in Los Angeles County, California.
15. Entire Agreement
These Terms, together with the associated quote and invoice, constitute the entire agreement between the parties and supersede any prior understandings. If any provision is found unenforceable, the remaining provisions remain in effect.
Questions about these Terms? Contact us at daniel@dnlcreations.net or via dnlcreations.net